FAQ's
Q: What payments do you accept?
A: Credit Card payments are accepted via Paypal.
Q: How do you ship?
A: All orders within UK are sent for delivery within 3-5 working days.
Q: How much is postage?
A: Orders of 10 shells or less are sent FREE within the UK. For orders of 10 shells or more, please contact us before placing an order.
Q: Do you ship outside the UK?
A: Yes – we ship to Finland, Germany, Italy, Norway, Portugal, Spain and Sweden. International postage charged at standard rates.
Q: What if I have entered an incorrect mailing address?
A: Organic Island cannot guarantee delivery if you do not provide your correct mailing address when placing order. If you think you have provided an incorrect mailing address please contact us immediately via phone or email so we can amend your order before sending.
Q: What if there is a problem with my order?
A: If you have any questions or concerns with your order, please contact us through email at info@shelllipbalm.co.uk, by phone at 07551974889. We welcome any queries via phone or email- we love meeting our customers and are happy to assist and help in this way.
Q: Do you offer gift wrapping?
A: Absolutely, every Organic Island Shell Lip Balm comes gift wrapped at no extra charge! If you would like a gift tag written for someone special just let us know when you place your order and we will do that too, free of charge.
Q: What are the different sizes of the shells?
A: The sizes differ with each shell. And differ again within each category, as Organic Island Shell Lip Balm's are not man made.
Please allow us to give you a very accurate estimate for the shell categories:
Medium Shell - 4 - 6cm in length. 4 - 6cm in width. (Mocha & Oriental Fan) -each shell includes a unique shell mirror to check those beautiful lips while showing off your fabulous shell to friends and family.
Large Shell - 5 - 7cm in length. 5 - 6cm in width. (Tiger Crown & White Frangipani) -our large shells are perfect for handbags and around the house, a gift or for someone special.
*Please note – Each shell is not man made and will vary slightly in both pattern and size. All shells are not completely sealed. This is due to the varying shape of each shell.
Q: What if I have a question about a product?
A: We are more than happy to answer your questions. Simply email us, it tends to be the quickest way for us to respond, even though there is often an International time difference- we respond to each email- every day. And it gives us a chance to meet you! Please also feel free to send us a question via the Contact Us page.
Q: What currency are prices charged in?
A: For your assistance all orders are based on your local currency.
Q: Can I cancel an order?
A: We dispatch most orders within 24 hours of you placing your order. If you would like to cancel an order please let us know as soon as possible and we will notify you whether or not this will be possible; your order may already have been shipped.
Q: Are my credit card details safe?
A: Your credit card details are processed by PayPal, which is a specialist regulated card processing company (and one of the leading authorities in the world in this area), also using state of the art security systems. We never get to see your credit card details and they are not stored anywhere on our own system so you couldn't be better protected.
Q: Are my personal details safe?
A: Your personal details, e.g. address, email etc, are kept safely on our system for our own records so we can process your orders and keep you up to date with offers and news. We never pass your details on to any third parties except when we need to fulfil your order.
Q: How is your lip balm preservative free?
A: One of the many key features of our exciting Shell Lip Balm is the avoidance of synthetic or chemical preservatives. The only preservative used in our Organic Island Lip Balm is Pure Vitamin E - Allowing for consistent quality over and over, without the nasties.
Q: Are products hygienically sealed?
A: Yes all Shell Lip Balms are tamper sealed. Each lip balm is tamper sealed in a Therapeutic Goods Association Approved Facility. Giving 100% peace of mind upon each purchase.
Q: How can I tell if a skincare product is organic or not?
A: There are lots of terms you will find on skincare and beauty product labels these days including 'natural', 'organic', 'hypo-allergenic' and 'pure'. These terms have no real meaning; a beauty product is natural if it contains only a tiny percentage of natural ingredients. The only way to know what you are buying is to read the ingredients on the label to see how much is natural and how much is chemical. Some ingredients are semi synthetic and can be derived from natural ingredients or from chemicals, yet they will have the same name on the ingredient label. Check that your products Organic ingredients are *certified. -Remember- The first ingredient listed contains the largest amount. Typically, many brand cosmetic and hair care products have 'Water' or 'Aqua' as the first ingredient, you could be paying for 90% water! Also remember, look for Latin ingredient names, it's the quickest and easiest way to ensure your products' ingredients are natural.
Q: Do your products contain any Parabens / SLS / Phthalates / Petrochemicals, Synthetic or Artificial Preservatives, Flavours, Colours, Perfumes, Petroleums, Formaldehydes, Sulphates, Ethozylates, and Silicones?
A: Absolutely not. Our products are completely free of any of these ingredients. We only use the finest Certified Organic and naturally derived ingredients.
Q: Are your products made and stored in a smoke and pet free environment?
A: Yes always. Our storage facilities are always maintained in a safe, secure environment where the premises are constantly cleaned and maintained to international commercial standards.
Q: What's your policy on animal testing?
A: We do not test our products or ingredients on any animals.
Q: Are organic beauty products hypo-allergenic?
A: Most people with sensitive skin have fewer reactions from organic products because they do not contain common sensitizers such as artificial fragrance or colour. However natural ingredients, particularly essential oils, can trigger a reaction in some people.
Q: Do you sell products wholesale?
A: Yes we do! Our wholesale email address is info@shelllipbalm.co.uk where we can assist you with any enquiries
